Frequently Asked Questions
Everything you need to know about finding your perfect sleep.
How do I choose the right pillow for my sleeping position?
We recommend side sleepers choose a firm, high-loft pillow, while back sleepers benefit from medium support. Stomach sleepers should opt for a soft, low-profile pillow to prevent neck strain.
What is your return policy for open pillows?
We offer a 30-night sleep trial. If you aren't satisfied with your comfort level, you can return your pillow for a full refund or exchange, provided it is in clean condition.
How long will it take for my order to ship?
Most orders are processed within 24 hours. Standard shipping typically takes 3 to 5 business days depending on your location within the continental United States.
Are your down pillows ethically sourced?
Yes, all our down and feather products are RDS (Responsible Down Standard) certified, ensuring that the waterfowl in our supply chain are treated humanely.
Can I wash my pillow in a standard washing machine?
Care instructions vary by material. Most synthetic and down pillows are machine washable on a gentle cycle, while memory foam pillows should only be spot cleaned.
Do you offer bulk discounts for hotels or interior designers?
Absolutely. We have a dedicated hospitality division for bulk orders. Please contact our support team to receive a custom quote for your business.